Terms of Service
Last Updated: May 2026
1. Acceptance of Terms
By accessing and using UpMeals ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this Service.
2. Description of Service
UpMeals provides an online platform for ordering and delivering food products. We connect customers with catering services and food delivery options in Vancouver and Calgary.
3. User Accounts
3.1 Registration
To use certain features of our Service, you must create an account. You agree to provide accurate, complete, and current information during registration.
3.2 Account Security
You are responsible for maintaining the confidentiality of your password and account information. You agree to notify us immediately of any unauthorized use of your account.
4. Ordering and Payment
4.1 Order Placement
All orders placed through our platform constitute an offer to purchase. We reserve the right to accept or reject any order.
4.2 Pricing
Prices are subject to change without notice. We will display the current price at the time of order placement. Taxes and delivery fees will be calculated and displayed before checkout.
4.3 Payment Methods
We accept various payment methods including credit cards and invoicing. Payment processing is handled securely through third-party payment processors. You authorize us to charge your selected payment method.
5. Delivery and Fulfillment
5.1 Delivery Areas
We deliver to specified zones in Vancouver and Calgary. Delivery availability depends on your location and selected delivery date.
5.2 Delivery Times
Delivery times are estimates only. We are not liable for delays caused by circumstances beyond our reasonable control.
5.3 Order Cancellation
Orders may be cancelled up to the cutoff time specified for your selected delivery window. Refunds will be processed according to our refund policy.
6. User Conduct
You agree not to:
- Use the Service for unlawful purposes
- Harass, threaten, or abuse our staff
- Attempt to gain unauthorized access to our systems
- Submit false information or reviews
- Violate any applicable laws or regulations
7. Limitation of Liability
To the maximum extent permitted by law, UpMeals shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
8. Indemnification
You agree to indemnify and hold harmless UpMeals from any claims, damages, or costs arising from your violation of these Terms or misuse of the Service.
9. Intellectual Property
All content on our Service, including text, graphics, logos, and images, is the property of UpMeals or its content suppliers and is protected by copyright law.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Your continued use of the Service constitutes acceptance of modified Terms.
11. Termination
We may suspend or terminate your account if you violate these Terms or engage in prohibited conduct. You may terminate your account at any time by contacting customer support.
12. Disclaimers
The Service is provided "as-is" without warranties of any kind. We do not warrant that the Service will be uninterrupted or error-free.
13. Governing Law
These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
14. Dispute Resolution
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of British Columbia.
15. Contact Us
For questions about these Terms, please contact:
Email: support@upmeals.ca
Address: UpMeals, Vancouver, BC, Canada