Privacy Policy
Last Updated: May 2026
1. Introduction
UpMeals ("we," "us," "our," or "Company") operates this website and online food ordering platform. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, mobile application, and services.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email, phone number, password)
- Billing and delivery addresses
- Payment information (processed securely through Stripe)
- Order history and preferences
- Communications with our support team
2.2 Information Collected Automatically
- Device information (type, operating system, browser)
- Usage data (pages viewed, features used, time spent)
- Location information (when permitted)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations and delivery updates
- Provide customer support
- Improve our services and user experience
- Send promotional communications (with your consent)
- Comply with legal obligations
- Detect and prevent fraud
4. Sharing Your Information
We may share your information with:
- Delivery partners to fulfill orders
- Payment processors for transaction processing
- Service providers assisting with operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your information
- Opt-out of marketing communications
- Request data portability
To exercise these rights, contact us at privacy@upmeals.ca
7. Cookies
We use cookies to enhance your browsing experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or prominent notice on our website.
11. Contact Us
For questions about this Privacy Policy, please contact:
Email: privacy@upmeals.ca
Address: UpMeals, Vancouver, BC, Canada